FAQ
Ready to enhance your travel experience with the best luxury transportation service in NYC? Contact us today to book your trip and try our excellent & luxury car & limo service.
Frequently Asked Questions (FAQ)
Welcome to the Cholula Luxury Transportation FAQ page, your go-to resource for answers to all your questions about our luxury transportation services. As a leading provider of car & limo services in New York City, we understand that you may have inquiries about our offerings, booking process, & more.
Our FAQ page is designed to provide you with comprehensive information to ensure a smooth & easy experience when booking with us. Whether you’re curious about our fleet options, pricing, availability, or special services such as airport transfers or wedding transportation, you’ll find the answers you need here.
We strive to address any concerns or queries you may have so you can make an informed decision. If you can’t find the answer to your question on our FAQ page, feel free to reach out to our friendly & knowledgeable customer service team. We’re here to assist you every step of the way & ensure that your experience with Cholula Luxury Transportation exceeds your expectations.
What Services Do You Offer?
Cholula Luxury Transportation offers a variety of premium transportation services including private car services, luxury limousines, airport transfers, corporate travel, special events, and tours throughout New York City.
How much notice is required to cancel a reservation?
Airport:
Two hours before your flight takes off for pickups from:
New York City (five boroughs)
LGA Airport
JFK Airport
EWR Airport
TEB Airport
Three hours before your flight takes off for pickups from:
ISP Mac Arthur / Long Island
HPN White Plains / Westchester
Local Reservations:
For Manhattan pickups, we request a minimum of two hours before your reservation.
For Brooklyn pickups, we request a minimum of a two hours before your reservation.
For any other borough or out of state pickup please ask your customer service representative.
Out of town pick-ups:
We request the approximate duration of the trip from midtown Manhattan plus an additional hour for cancellation.
Specialty Vehicles:
For all specialty vehicles, cancellation times vary depending on the vehicle type.
All stretch limousines reservations are subject to full church unless cancelled 72 hours prior to reservation time. If you cancel after our time frame, you are subject to be charged the full amount of reservation.
Events:
The cancellation policy is 30 days prior to the date of the event. The deposit of 50% is required and will be charged on the day of signing this agreement. The remaining balance is due two weeks prior to the event date. All deposits are nonrefundable.
What happens if I don’t get a callback?
Waiting time charges starts from the scheduled time of pick-up.
Can I call if I need a vehicle right away?
How much time do I need prior to making a reservation?
What if I have more than four passengers or more than four pieces of luggage?
Do you charge more for extra luggage?
How many people and how much luggage can I fit into a Sedan?
How long does it take to get throught immigration and customs at JFK airport or Newark airport?
Is there an additional cost for meet and greet service?
Does your company provide free waiting time for pickups?
45 minutes free waiting time for domestic flights.
60 minutes free waiting time for international flights.
*Starting from the time of arrival at the gate*
For all other pickups you receive a 10-minute grace period. After that you will be charged waiting time depending on your vehicle type.
I made a reservation to be picked up at the airport, what should I do once I land?
If you request an outside pick-up, please call us after you collected your luggage, and a Cholula Luxury transportation dispatcher will direct you to go outside to meet your driver.
How much time should I allow for traveling to the airport?
The traffic flow between Manhattan to the airports is unpredictable. Please consult your airline and use your best judgment when booking your reservation. Add extra time for bad weather, rush hours, and during holidays.
Average travel time to the New York City area airports in normal circumstances:
| From | To | Travel Time |
| Manhattan | JFK Airport | 60 Minutes |
| Manhattan | Newark Airport | 60 Minutes |
| Manhattan | La Guardia Airport | 45 Minutes |
What is a congestion fee?
As of Saturday, February 2, 2019, New York State imposed a congestion surcharge. The congestion fee applies to transportation in vehicles that carry people for-hire, including:
- vehicles commonly known as taxis,
- vehicles commonly known as “green cabs,”
- limousines,
- black cars,
- livery vehicles (including vehicles commonly known as community cars),
- rideshare/transportation network company vehicles, and
- pool vehicles.
The surcharge is $2.75 for each for-hire transportation trip in a vehicle that is not a medallion taxicab or a pool vehicle.
How is my credit card charged?
Your credit card is charged the due amount at the time of booking.
How do I get a receipt if I pay cash?
You can always ask your driver for a cash receipt. If you forget, please call us to request a copy of your receipt.
What form of payments do you accept?
We accept cash and all major credit cards such as: Master Card, Visa, American Express, and Discover card.
*Please note we do not accept personal checks.
Who is responsible for tolls and how much are they?
The customer is always responsible for paying tolls. Tolls vary depending on the route. Cholula Luxury Transportation reserve the right to take the best route due to traffic or weather conditions.
How much should I tip?
Gratuity is at the discretion of the passenger and can range between 15-30%.
Is it safe to give my credit card details online?
All transactions with Cholula Luxury Transportation take place on a secure server using SSL encryption technology to ensure your personal and payment details are protected.
Can I build a profile for future usage?
Yes, you can build your own profile by creating a username and a password for you to log in every time you need to book a reservation online. After you book your first order our system will let you manage your reservations, preferences, save addresses and contact information, allowing you to simplify your reservation process, it also allows you to modify and cancel your reservation online.
Can I use my account to reserve on the website?
We encourage you to book your reservations on our web site. If you have a personal or corporate account with us, please contact our office to get a password for your account. You can use your account for any trip, anywhere, to modify or cancel your reservations. You will always receive a copy of your order and a confirmation number when you provide us with your e-mail address.
What is your policy on pets?
Cholula Luxury Transportation gladly accommodates travelers with pets but please keep the following in mind:
- Must notify the operator when you make the reservation so we can accommodate you. If you fail to do so, the driver has the right to refuse transporting the pet.
- All pets must be leashed or in a special carrier when traveling in a car.
- All pets over twenty-five pounds must ride in a mini-van or a van, with the exception of service dogs.
*Please be advised that there will be a cleaning fee if there are any pet accidents or excess hair.*
Do you provide wheelchair accesible vehicles?
Does your company provide baby car seats?
Yes, we do. Each car seat is an additional $20. Cholula Luxury Transportation uses the Even Flo Tribute convertible car seat. It can be installed either rear facing for infants, or forward facing for toddlers upon request.
We also provide backless booster seats.
*Please note: Our drivers will gladly assist you in installing the car seats, but please be advised it is your responsibility to make sure they are properly installed. There will be an additional cleaning charge for any spills, stains, etc. to our car seat*
What do I do if I left something in the car?
If a user has left a personal item in one of our vehicles and wish to retrieve it, you can report it to our company 1(718) 676-7232. We will have the driver inspect the vehicle. However, Cholula Luxury Transportation does not assume any responsibility whatsoever for any personal property. Baggage and all other personal property will be processed only at passengers’ own risk. Passengers’ baggage shall be carried subject to the available accommodations (as determined solely by the service provider) provided by interior and/or exterior racks.
If the item is found you may pick it up at our location at 9614 63rd Drive Rego Park, NY 11374. You also have the option of having the item shipped to you via FedEx or driven to you.
Cholula Luxury Transportation reserves the right to levy a delivery fee for returning found property, charged at full travel rates.
Does your company allow smoking in the vehicles?
No, smoking is prohibited for the driver and the passengers by the NYC Taxi and Limousine Commission. All vehicles must be always clean and smoke-free. Your chauffeur will be subject to a summons and fine if he lets you smoke in the vehicle.
Must I wear a seat belt in your vehicles?
Yes. New York State now requires all passengers to buckle up regardless of where they sit in the vehicle – including drivers and all passengers. If your passengers do not wear a seat belt, your vehicle can be pulled over and your adult passengers may receive a ticket. If you are transporting a passenger under the age of 16, and they are not accompanied by a parent or guardian and do not buckle their seatbelt, you (the driver) could receive a ticket.
Can the driver go inside the building to bring the luggage out to the car?
Unfortunately, drivers cannot leave their vehicles unattended, but they will be pleased to assist you with your luggage from the sidewalk to the vehicle.
Does your company call when my car is on location?
In most cases you will receive a phone call from us when you driver arrives. Occasionally we are unable to call all passengers due to heavy call volume.
*Please note that you are responsible for waiting time charge from reservation time and not from the time we call. 10 minutes free waiting time is given on all reservations as a courtesy.*
How do you call a car service in NYC?
To call a car service in NYC, you can contact Cholula Luxury Transportation directly by calling their customer service at 1(718) 676-7232
How to order a Limo in NYC?
You can order a limo in NYC by booking directly through Cholula Luxury Transportation website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232. Provide your details, choose your vehicle type, and schedule your pickup.
How do I hire a driver for a day in NYC?
To hire a driver for a day in NYC, booking directly through Cholula Luxury Transportation website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232. Specify the duration, destination, and any special requests to ensure a customized experience.
How much is a car servicein NYC?
Car service prices in NYC depend on the distance traveled and type of vehicle chosen. Cholula Luxury Transportation provides transparent pricing by booking directly through Cholula Luxury Transportation website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much does a private car servicein cost in NYC?
The cost of a private car service in NYC varies based on distance, type of vehicle, and service duration. Cholula Luxury Transportation provides competitive rates and you can get a precise quote by booking directly through Cholula Luxury Transportation website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much does a private Limo servicein cost in NYC?
Similar to private cars, the cost for a private limo service in NYC depends on factors like the length of rental, type of limo, and route. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much does it cost to rent a Limo?
The rental cost varies widely based on the limo model, rental duration, and specific services included. For accurate pricing, reach out to Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much does a Limo cost per hour in NYC?
Hourly rates for limo services in NYC vary; Cholula Luxury Transportation can provide specific hourly rates based on the type of vehicle and service required by by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much does it cost ride around in a Limo?
A ride in a limo is priced based on the journey’s length, the type of limo, and the time of day. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How do I book a Limo at JFK airport?
You can book a limo at JFK airport by contacting Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How do I transfer from JFK airport to Brooklyn?
To transfer from JFK to Brooklyn, you can book a private car or limo service with Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much is a car service from La Guardia to Manhattan?
The price for a car service from LaGuardia to Manhattan varies; for the most accurate and current rates, contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much is a car service from JFK to Manhattan?
Rates for travel between JFK and Manhattan can vary. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much is a Limo from JFK airport?
The cost of a limo from JFK airport will depend on your destination and type of limo. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much is a car service to JFK airport?
The cost of a limo from JFK airport will depend on your destination and type of vehicle. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much is a car service from Brooklyn to JFK airport?
Rates from Brooklyn to JFK vary; for the most accurate and current rates. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much does a car service to JFK cost?
The cost to JFK will vary based on your starting location and the type of service you choose. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much is a car service to LaGuardia airport?
Prices to LaGuardia vary based on your pickup location and the type of vehicle. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much is Limo from Newark airport?
For a limo from Newark airport, the cost will vary based on your destination and the limo type. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
How much is a car service from Newark airport?
The price for a car service from Newark airport depends on your destination and vehicle choice. Contact Cholula Luxury Transportation by booking directly through our website at https://cholulaluxurytransportation.com or by calling at 1(718) 676-7232.
Drive with Us!
Ready to have freedom in your schedule and a higher salary than other alternatives? Sign up to drive with Us!
Drive with Us
Receive the benefits of being part of our team of drivers.
Become a Driver
You can follow us on our social networks to be updated on our promotions and discounts
